Terms and Conditions

General Terms of Providing Custom Writing Services

Writology Limited provides custom writing services to the clients worldwide, irrespective of order instructions and deadline. Every customer may choose a specific type of product in the “Order Now” form:

Custom Writing

• Essays
• Research papers
• Research proposals
• Coursework
• Dissertations
• Etc.

Rewriting

• Editing
• Rewriting
• Proofreading
• Revision
• Formatting

Level of Writing

Every client decides on the level of writing, depending on the institutional affiliation:

• High school
• College
• University
• Master’s
• PhD.

A client may ask to replace the order type on his/her request and our Financial Department will recalculate an order price.

Price Quote

Prior to placing an order, every client may request a price quote from our Customer Support Team. Depending on the customer’s specifications, our agents will identify an order price and will assist in placing an order (if requested).

Importance of Communication

A client is suggested to communicate with members of our team through the following means of communication:

• Live chat option.
• Email.
• Phone calls.
• Messaging system.

It is highly important to provide all clarifications on time, reply to the Writer’s messages/emails from Support Team to make sure that the final product is up to the required standards and expectations. A client should provide all order materials while placing the order (no later than 10-15% of the deadline passed).

We care for your privacy and never share your personal information with the writers or any third party. All data is kept strictly confidential. Please do not disclose your personal details to the writers directly. All sensitive information is to be provided via Support. You bare full responsibility for the consequences of breaking Terms of our services.

Work Process Overview

By purchasing orders on our website, a client agrees to receive the order within such work process:

• Customer places the order, indicates all instructions and specifications, and pays for it. A client may request a “preferred writer” to complete his/her order.
• Writer starts working on the order.
• Customer may request process updates and communicate with the writer regarding order instructions and possible adjustments. A client may be asked to place an additional order, if our Writing Department identifies a mismatch in the order price (wrong level of order, number of pages, etc.).
• The order is checked for plagiarism, edited, and sent to the customer.
• Customer may request a plagiarism report from our Customer Support Team. We guarantee plagiarism-free papers on any topic.

Order Urgency

A client may choose the most appropriate order urgency, starting from 3 hours up to 2 months. For more details, please refer to the “Order now” page. If the client expects early delivery (decides to change order urgency), an order price will be recalculated and compensation order should be placed. Writology Limited delivers all papers on time and within the indicated time frame.

Submitting a Refund Application

• A refund can be asked for by a customer within 14 days after a writer has completed the paper. It should be noted that there are no time restrictions for orders with plagiarism. In this case, a valid plagiarismreport has to be sent to our company in order to clear out all the claims.

*iThenticate, WriterCheck, Turnitin and many others are considered as the most reliable sites that can easily detect any plagiarism. They are used by all the colleges and universities in the USA and other countries. All the direct quotes, specific terms, references and bibliographies are not regarded as plagiarism. Unreliable checkers count them as plagiarism. Any files with the customer’s comments or remarks regarding the plagiarized parts will be taken into consideration by our Refund Department.

• Our company does not take any responsibilities for plagiarism found in the part provided by the customer. Only the paragraphs or structural parts written by our writer will be checked by the representative of our company for plagiarism.
• If a customer is not satisfied with the work, our Refund Department will thoroughly study the problem and prepare a detailed report on it. If all the claims stated by a customer are confirmed, our company guarantees either a partial or a full refund. The customer will receive the answer within 3-4 business days.

Revisions

• Each customer may resort to getting a free revision within 2 days (48 hours) from the end of the deadline. After this, the customer needs to place a compensation order. If an author agrees to make a free revision of the order, our company will not provide any refunds in the future.
• If a customer orders a 20+ pages paper, he or she has the right to a free revision within 30 days after the deadline expiration.
•  If a customer provides the writer with any data / materials / documents or sources after his / her paper is ready, the customer will need to place a compensation order.
• In case a customer uses the option marked “Free Revision”, he or she will be asked to provide the writer with some extra time or to extend the deadline. Take into account that the writer may need at least 24 hours so as to revise the work. Our company and every our employee will always do all possible to revise the paper by the agreed deadline.
• All the customers should constantly check their profiles as well as e-mails for any requests, remarks or comments sent by a writer or company’s representatives. Sometimes customers fail to attach very important books, data or materials while placing their orders. The customer takes all the responsibility for providing all the significant materials, as well as clear requirements while ordering her or his paper.
• Our customers can prolong timespan for a free revision from 48 hours to 14 days using a paid “Extended Revision” additional service. This option costs only 15% of your order price. Alternatively, 4 days Extended revision VIP service can be chosen when placing the order. Please keep the original instructions unmodified. Otherwise, you will not be able to use this option. Be advised this additional fee will not be compensated if you do not use a revision option.

Refund

A Full Refund

• A customer can obtain a full refund if the he place or paid for the same order twice. The customer should immediately contact our representatives.
• In case our company fails to find a writer for the order, a customer is guaranteed a full refund.
• If a 100% refund is granted, it is not possible for a customer to use the work written by our writers.
• While our company will make every effort to provide quality custom written paper, we do not guarantee any grades because all professors judge the content of papers differently. However, a customer is recommended to send a professor’s feedback to the Refund Department. If writer failed to meet some customer’s instructions, a partial/full refund will be provided.
• When a refund application is submitted, the order will be analyzed for compliance with the initial instructions. Please note, a customer cannot ask to refund a part of the order and submit a revision request to correct the paper part.
• The company does not guarantee a full refund, if order was verified late and Client did not pay for early delivery/did not provide the same deadline indicated while placing the order.

A Partial Refund

• If a customer has indicated the wrong number of pages in his or her order form, he may ask for a partial refund. The company may only refund a part of the whole order considering the number of pages or words needed by the customer.
• If a customer does not state the level of writing (e.g. College, University, etc.), a certain decrease in the percentage of the requested refund will be made by our company.
• If a customer sends contradicting instructions/comments, the percentage of the requested refund will be recalculated. For instance, if the sent documents contradict the initially provided requirements or customer’s messages.

All tips are non-refundable

The payment for custom writing/editing/proofreading/rewriting/formatting may be refunded only. Tips cannot substitute an additional or compensation order.

• Cancelling an order if the writer is already assigned:

Refund percentage	Passed deadline
100%	10-19% of the deadline
90%	20-29% of the deadline
80%	30-39% of the deadline
70%	40-49% of the deadline
60%	50-59% of the deadline
50%	60%+ of the deadline

*An order cannot be canceled by a customer in case 30% of the agreed deadline is left and our company assigned a writer to the following order. Take into account that if a writer has already uploaded a complete paper, the order cannot be canceled.

Late Verification

• If a customer provides necessary information requested by our Financial Department to verify her or his identity late, the deadline for order completion begins from the moment our company gets respective clarifications. Therefore, if there is little time for deadline extension, an additional order should be placed by a customer to compensate writer’s efforts.

Word Count Issues

• Regarding the word number, we would like to note that we count 300 words per page. If a customer orders the work with a lot of calculations made or research done, our company does not follow the rule of word count. The Writing Department makes all the calculations regarding the order price.
• PowerPoint Presentations. Take into consideration thatSpeaker notes are one of the paid services that are provided by our company. A customer has to choose such an option when she or he orders his or her work. A writer is to write 100-150 words in each field of speaker notes that are placed below each slide.
• All the tests that should be passed online are calculated according to the number of questions, usually its 5 questions per 1 page. Our company follows the same rule in the case of “multiple choice.” For example, 5 pages should be ordered by a customer if there are 25 questions in the online test.

Delivery / Deadline

•  If an early delivery is requested by a customer compensation is needed. In such a case, an additional order should be placed.
• In case a writer gives agrees to deliver the paper earlier without any additional payment, no refund will be paid in the future. In case a writer is late with the order and no extra time is granted by a customer, only a partial refund can be paid out. The difference in the payment will be calculated by our agents considering the pricing policy.

Order Type

• The type of the paper should be chosen when placing the order (“Dissertation,” “Thesis,” “PowerPoint,” “Research Proposal”, etc.). A refund cannot be asked for by a client in case the above services are not paid.
• Regarding the “Rewriting” services, a writer has to paraphrase or rewrite the text sent by a customer. In case a customer asks a writer to make any additions or other services, she or he has to place an additional order on our website.
• Each customer is encouraged to constantly check her or his profile or email for any letters, messages or requests sent by our agents. Non-stop cooperation and work between our company and a customer can lead to an exclusive and original paper.

Stored Credentials

How long will card details be stored?

• We never store your credit/debit card information or any other payment-related information on our site. The only personal data stored by our site is your name and surname chosen when making your first order with us.
• We work with credit card payment processors who are certified under the Payment Card Industry Data Security Standard (PCI DSS).
• The transactions are processed by the third-party, legally authorized entities such as Avangate/2Checkout, SafeCharge, BlueSnap.
• Additional information in regards to stored credentials use can be found in T&C of the payment processor you choose when check out.

How will my stored card details be used?

Your credit card details are stored securely by the third-party payment processor. When you enter your credit or debit card details on our website,in fact, the information is sent directly to secure databases maintained by the payment processors(Avangate/2Checkout, SafeCharge, BlueSnap), who then complete the transaction. Credit card details are never transmitted to, or stored on our servers.

Can these terms change?

Changes in the permitted use will require your agreement. Other changes can be applied in accordance with PCI standards. No change can take place without your consent.

VIP Account

A free draft option in a “VIP Account” is not applicable to the following order types: formatting, proofreading, editing, revision, rewriting, online test, multiple choice questions, PDF/PPT poster, PowerPoint Presentation, and excel exercises. In addition, free draft cannot be provided in orders with 3-8 hour urgency due to a limited time frame provided to complete the assignment.